Common Questions
Find answers to commonly asked questions about treatments, therapy, neurorestorative, and neurorehabilitation at Norcal Brain Center.
General Information
What is neurorehabilitation?
Neurorehabilitation is a specialized therapy that helps individuals recover from neurological conditions, such as concussions, brain injuries, strokes, and vestibular disorders, by improving brain functioning, cognitive function, and overall well-being.
What conditions do you treat?
We treat a wide range of neurological conditions, including concussions, traumatic brain injuries (TBIs), stroke, balance disorders, vertigo, migraines, and other cognitive and vestibular dysfunctions.
Who can benefit from neurorehabilitation?
Neurorehabilitation can benefit anyone experiencing neurological challenges, whether due to injury, illness, or chronic conditions. Our personalized approach is designed for patients of all ages and backgrounds.
Do I need a referral to receive treatment?
No, a referral is not required. However, all patients must schedule a consultation and receive clearance from our doctors before starting treatment.
Treatment & Services
What can I expect during my first visit?
Your first visit will include a comprehensive assessment with one of our specialists, who will evaluate your symptoms, medical history, and neurological function. We’ll then create a customized treatment plan for you.
How many sessions will I need?
The number of sessions varies depending on your condition and progress. After your initial evaluation, our team will discuss the expected treatment duration.
Do you offer personalized treatment plans?
Yes! Every patient receives a customized treatment plan tailored to their specific needs and goals.
Appointments & Scheduling
How do I book an appointment?
You can schedule an appointment online through our website or by calling our office at (408) 585-5275.
Do you offer virtual consultations?
Yes! When booking your consultation, choose “Online Consult” at the top of the page or let our staff know this will be a virtual consultation.
What is your cancellation or rescheduling policy?
If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid cancellation fees.
Insurance & Payment
Do you accept insurance?
We accept all major insurance providers but do not directly bill insurance. We can provide superbills for you to submit to your insurance for possible reimbursement.
What payment options do you offer?
We accept credit/debit cards, HSA/FSA payments, and Care Credit.
Do you offer financial assistance or payment plans?
Yes! We offer flexible payment options to ensure you can access the necessary care. Please inquire with our front desk for more information.
Additional Support
Do you provide family or caregiver support resources?
- Yes! We offer access to Holistic Life Skills, a virtual membership that includes self-guided exercises, peer support, expert sessions, and regular access to OT professionals.
Are there any at-home exercises or programs available?
Yes! Every patient who signs up for treatment receives a customized home exercise program, carefully designed and approved by our doctors to support their recovery. Additionally, we offer an extended membership to Holistic Life Skills for ongoing guidance, resources, and support
How do I stay updated on new treatments or services?
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